Updated: Jul 28
Effective communication is the cornerstone of a pleasant and successful workplace. As we spend the vast majority of our waking hours at the workplace with colleagues, communication and knowing how to build and maintain trust and relationships becomes a must. You can conserve your time, boost your productivity, and build a strong team, by communicating effectively.
What is Effective Communication?
Effective communication means conveying information concisely and clearly in a way that can be easily comprehended. It involves lots more than just speaking and listening, such as body language, tone of voice, and facial expressions. Along with balancing verbal as well as non-verbal cues, effective communication also requires active listening and openness to feedback and collaboration.
Benefits of Effective Communication at the Workplace
Effective communication in the workplace leads to efficient and successful business operations. It ensures everyone understands their professional duties and responsibilities. It leads to employee satisfaction and promotes high performance. There are many more benefits of effective communication in the workplace. These benefits include:
● Increased employee engagement
● Better employee job satisfaction
● Improved productivity
● Mitigated conflict
● Healthy workplace culture
● Improved client relations
● Better morale of employees
● Increased innovation
10 Effective Tips to Improve Communication Skills at Work
Let’s delve deeper into how to master the art of effective communication to build stronger professional relationships and succeed in the workplace.
1. Practise Active listening
Professionals who listen well tend to work better. Active listening is more important than talking for effective communication. While communicating with your team members or managers, do not just sit back and hear, but listen actively and comprehend the information they are conveying. Here are some tips to follow for active listening.
● Respond appropriately
● Avoid interruptions midway
● Make eye contact with the speaker
● Have a warm and welcoming body language
2. Use Clear and Concise Language
Clear and concise language is essential for effective communication in the workplace. Ensure well-organised ideas are expressed in complete and coherent sentences while conveying them to your colleagues or managers. Use simple language that is easy to understand and avoid vague terms and abstract tones to improve communication skills at work.
3. Stay Curious and Ask Questions
Attend your meetings, brainstorming sessions, and group projects with a curious mind, you’re far more likely to have a productive outcome. Utilise your active listening skills, and ask the right questions at the right time to dig deeper into what’s being said and eliminate misunderstandings before they happen.
4. Follow a Positive Body Language
Your body language or nonverbal communication cues like body movement, gestures, eye contact, posture, voice tone and facial expressions are crucial for effective communication. Developing the ability to understand and use nonverbal cues to express yourself. Acting confident is important to communicate with confidence and to impress your listeners.
5. Choose the Right Communication Mode
Choosing the right mode of communication according to the situation makes your communication more effective. Sometimes face-to-face conversations are sufficient instead of a full-fledged meeting, sometimes an email or instant message may be more appropriate than a phone call. Identify an apt method of communication according to the situation and use it to save time.
6. Prepare before you communicate
Communication is not just passing on the information, it's the careful explanation of your thoughts and ideas that makes it effective. Passing the information is just half the work done. Plan what you want to convey to your listeners that they will remember for a long time. This art of communication at the workplace makes your colleagues take action and generates encouraging outcomes.
7. Be Collaborative and Open to Feedback
Feedback guides us towards bettering ourselves. Without feedback in our communication, we would not know what areas we need to improve. Giving (and receiving) feedback helps to optimise your and your team’s performance. Don’t be defensive or dismissive of others’ ideas. Always communicate with an open mindset and collaborative approach.
8. Handle Arguments Respectfully
Disagreements during conversations are inevitable. Although little disagreement can be incredibly beneficial if handled carefully. You can have disagreements and even argue while still showing compassion and respect for each other. You can be productive with the right and healthy arguing techniques. You explore others' perspectives and gain crucial insights to understand each other better.
9. Customise Your Communication Style
Tailoring your communication style to match the learning style and needs of your listener to make your communication more effective and impressive. Some people seek details whereas some individuals like to explore on their own, different departments seek distinct details like the engineering department would be happier with technical details whereas the finance department will seek monetary aspects more. Understand that difference and customise your way of communication accordingly.
10. Express Your Gratitude
Show consistent expressions of appreciation and gratitude to your colleagues. When professionals feel grateful, they devote more effort to accomplishing their goals. Saying thanks to someone for their help increases their willingness to help in future also because they feel valued. This phenomenon strengthens the team as it generates trust among individuals.
By mastering the art of effective communication, you can become a more effective communicator and thrive in the workplace. Incorporate the right ways of communication in your work methodology at your workplace and get ahead towards achieving more success in your career.
Do you communicate smartly or need help to enhance your communication skills? Take the Free Communication Skills Assessment to take the first step to speak with confidence.
Smita D Jain is a Certified Life Coach, Executive Coach and NLP Practitioner. Smita’s ‘Empower Yourself’ Performance Enhancement Coaching Programs enable introverted executives to speak with confidence and communicate with impact so that they emerge leaders sooner than envisaged.
Prior to her journey as a coach, Smita had extensive experience of 14 years as a corporate and business strategy professional with Fortune 500 companies. She is also a TEDx speaker, a panellist cum speaker at various public forums, a published writer, and an Amazon bestselling author.
You can learn more about Personal Empowerment Life Coach and Executive Coach Smita D Jain’s ‘Empower Yourself’ Coaching Programs by visiting www.lifecoachsmitadjain.com and book a strategy session at https://www.lifecoachsmitadjain.com/booking.